Terms of Service

Titan Locators TERMS OF SERVICE & DATA LICENSING TERMS
Effective Date: January 10, 2026

1. Acceptance of Terms
   1.1 Binding Agreement. By accessing, browsing, testing, integrating with, or otherwise using any Titan Locators websites, portals, application programming interfaces (APIs), intake feeds, datasets, exports, documentation, communications, or related services (collectively, the “Services”), you (“Partner,” “Client,” or “User”) agree to these Terms of Service (“Terms”). If you accept these Terms on behalf of an entity, you represent you have authority to bind that entity, and “you” refers to that entity.
   1.2 Enterprise Agreement Controls. If you and Titan Locators have a signed master services agreement, pilot package agreement, statement of work, order form, data license agreement, or other written enterprise agreement (each, an “Enterprise Agreement”), the Enterprise Agreement governs to the extent it conflicts with these Terms. These Terms apply to the extent not inconsistent with the Enterprise Agreement.
   1.3 Eligibility and Access Restrictions. You may not use the Services if you are prohibited by law, if your intended use is unlawful, or if Titan Locators has suspended or terminated your access.
   1.4 Updates to Terms. Titan Locators may update these Terms from time to time. Continued use after an updated effective date constitutes acceptance of the updated Terms unless your Enterprise Agreement provides otherwise.
    
2. Definitions
   2.1 “Data Assets” means any and all data, records, profiles, inquiries, contact details, attributes, signals, scoring, metadata, files (CSV, XLSX, JSON, etc.), reports, exports, derived datasets, and related documentation provided by Titan Locators.
   2.2 “Inventory” means the Data Assets made available for licensing or distribution during a given period, including any specified volume tiers, segments, or record counts.
   2.3 “Infrastructure” means Titan Locators’ intake systems, origination processes, routing logic, pipelines, APIs, portals, schemas, templates, validation rules, and all underlying methods, workflows, and technical components used to produce or deliver Data Assets.
   2.4 “Permitted Purpose” means the specific, documented use case expressly approved in writing by Titan Locators and described in the applicable Enterprise Agreement or order form (for example: a defined acquisition workflow, consumer outreach consistent with documented intent, tenant placement outreach, institutional analytics, or another approved operational purpose).
   2.5 “Consumer Transitional Intent” means the context or purpose for which a consumer submitted, requested, or expressed interest in housing or related transitional assistance, as represented by the consumer at the time of origination.
   2.6 “Confidential Information” means any non-public information disclosed by Titan Locators, including Data Assets, Inventory, Infrastructure, pricing, performance metrics, business methods, and technical documentation, whether disclosed orally, visually, in writing, or electronically.
   2.7 “Duplicate Record” means a record that is materially identical to a record previously delivered to you by Titan Locators within the applicable Duplicate Window (defined below), based on Titan Locators’ then-current matching logic (for example: same consumer identity signals and substantially the same core contact identifiers).
    
3. Intellectual Property and Infrastructure Licensing
   3.1 Ownership. Titan Locators retains exclusive ownership of the Services, Infrastructure, Data Assets, schemas, templates, know-how, methodologies, and all intellectual property and proprietary rights therein. No rights are granted except as expressly stated.
   3.2 Limited License. Subject to your compliance with these Terms and any Enterprise Agreement, Titan Locators grants you a restricted, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services and Data Assets solely for the Permitted Purpose and only during the applicable term.
   3.3 Data Assets Licensed, Not Sold. Data Assets are licensed or otherwise made available as digital inventory, not sold, and no assignment of ownership occurs.
   3.4 No Assignment or Sublicensing. You may not assign, transfer, or sublicense your rights or obligations without Titan Locators’ prior written consent. Any attempted transfer is void.
   3.5 No Reverse Engineering. You may not (and may not permit any third party to) reverse engineer, decompile, disassemble, scrape, probe, or attempt to discover source code, data origination logic, pipeline rules, matching thresholds, or underlying methods of the Services or Infrastructure.
   3.6 Reservation of Rights. All rights not expressly granted are reserved by Titan Locators.
    
4. Acceptable Use and Compliance Mandates
   4.1 Compliance Required. You will use the Services and Data Assets in compliance with all applicable federal, state, and local laws, regulations, and industry standards, including laws governing advertising, telemarketing, texting, email marketing, consumer protection, privacy, and housing-related communications.
   4.2 Prohibited Uses. You must not:
   (a) Resell, license, broker, transfer, distribute, publish, display, disclose, or otherwise make available any Data Assets to any third party, including affiliates, contractors, data co-ops, or “marketing partners,” except as expressly authorized in a signed Enterprise Agreement.
   (b) Use Data Assets to create, train, or enhance any competing database, marketplace, enrichment graph, or similar product intended for redistribution.
   (c) Use Data Assets for mass spam, harassment, deception, predatory lending, discriminatory housing practices, or any activity that violates Consumer Transitional Intent or applicable law.
   (d) Append, enrich, or combine Data Assets with third-party data in a manner that creates a redistributable dataset or expands use beyond the Permitted Purpose, except as expressly approved in writing.
   (e) Remove, alter, or obscure any proprietary notices, confidentiality legends, tracking markers, watermarks, or identifiers.
   (f) Use the Services to transmit malware, attempt unauthorized access, or interfere with Titan Locators’ operations.
   4.3 Intent Alignment. Data Assets must be used in alignment with Consumer Transitional Intent and the Permitted Purpose. Any material deviation is a breach.
   4.4 Outreach and Consent Responsibilities. You are solely responsible for your outreach strategy and compliance obligations, including obtaining and maintaining any required consents and honoring opt-out requests. Titan Locators does not control and is not responsible for your communications with consumers.
   4.5 Fair Housing and Non-Discrimination. If your Permitted Purpose involves housing-related services, you agree not to discriminate or facilitate discrimination and you will maintain compliance controls designed to satisfy applicable fair housing and consumer protection requirements.
   4.6 Documentation and Compliance Controls. At Titan Locators’ request, you will promptly provide reasonable documentation demonstrating compliance (for example, written policies, outreach scripts, opt-out processes, suppression procedures), provided the request is narrowly tailored and protective of your own confidential information.
   4.7 Verification Rights. Titan Locators may, upon reasonable notice, request verification of your compliance through access logs, technical checks, and reasonable written attestations. If verification identifies material noncompliance, you will reimburse Titan Locators for reasonable verification costs and promptly cure violations.
    
5. Transactions, Payment, Delivery, and Inventory Fulfillment
   5.1 Order Terms. Pricing, delivery format, frequency, segments, usage scope, and any service levels are governed by the Enterprise Agreement, order form, or pilot package description.
   5.2 Payment Terms. Unless otherwise stated in the Enterprise Agreement, invoices are due upon receipt. Titan Locators may suspend delivery or access for late payments and may charge permitted late fees or interest as stated in the Enterprise Agreement or invoice.
   5.3 Delivery and Risk of Transmission. Delivery occurs upon secure transmission or making Data Assets available via the agreed method (portal, API, secure link, SFTP, etc.). You are responsible for maintaining secure systems to receive, store, and use Data Assets.
   5.4 Final Sale; No Refunds. Data Assets are digital inventory and/or generated and delivered in real time. All deliveries are final upon transmission or availability. Fees are non-refundable and non-cancellable, except for the limited Duplicate Replacement Remedy in Section 5.5 or as expressly stated in a signed Enterprise Agreement.
   5.5 Duplicate Replacement Remedy Only.
   (a) No Cash Refunds. Titan Locators does not provide cash refunds, chargebacks, credits for performance, or refunds based on conversion, consumer response, underwriting outcomes, placement outcomes, or any business result.
   (b) Duplicate Window. If you receive a Duplicate Record, Titan Locators will provide a replacement record of substantially similar segment/value (a “Replacement Record”), provided you submit a written duplicate claim within five (5) business days of delivery and the duplicate falls within the thirty (30) day lookback window preceding the delivery date (“Duplicate Window”), unless a different window is specified in your Enterprise Agreement.
   (c) Verification Standard. Titan Locators will determine in its reasonable discretion whether a record qualifies as a Duplicate Record based on Titan Locators’ matching logic and identifiers available at the time of review.
   (d) Sole and Exclusive Remedy. Replacement Records are your sole and exclusive remedy for Duplicate Records. No other refunds, credits, offsets, or remedies apply.
   5.6 Service Suspension. Titan Locators may suspend or limit access immediately if it reasonably believes: (a) you are in breach, (b) your use creates legal, compliance, or reputational risk, (c) your systems pose a security risk, or (d) required payments are overdue.
    
6. Security, Confidentiality, and Data Handling
   6.1 Confidentiality Obligations. You will protect Titan Locators’ Confidential Information using at least reasonable care and no less than the care you use to protect your own confidential information of similar nature.
   6.2 Permitted Disclosures. You may disclose Confidential Information only to employees and contractors with a need to know for the Permitted Purpose and who are bound by confidentiality obligations at least as protective as these Terms. You remain responsible for their actions and omissions.
   6.3 Security Measures. You agree to implement and maintain administrative, technical, and physical safeguards reasonably designed to protect Data Assets from unauthorized access, disclosure, alteration, or destruction.
   6.4 Retention and Deletion. Upon expiration or termination, you will cease use of Data Assets and, upon request, delete or securely destroy Data Assets in your possession or control, except to the extent retention is required by law or permitted in the Enterprise Agreement. If retained, all restrictions continue to apply.
   6.5 Incident Notification. You will notify Titan Locators promptly upon discovering any unauthorized access to Data Assets or any security incident that may impact Titan Locators’ Confidential Information, and you will cooperate reasonably in remediation.
    
7. Disclaimers
   7.1 As-Is / As-Available. The Services, Infrastructure, and Data Assets are provided on an “AS-IS” and “AS-AVAILABLE” basis. Titan Locators disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranties that the Services will be uninterrupted, error-free, or meet performance expectations.
   7.2 No Performance Guarantee. Titan Locators does not guarantee conversion rates, consumer response, placement outcomes, approvals, revenue, or any business result. Results depend on your internal processes, compliance controls, underwriting, sales execution, market conditions, and other factors outside Titan Locators’ control.
   7.3 Third-Party Systems. Titan Locators is not responsible for issues caused by your CRM, dialer, email systems, SMS tools, carrier filtering, deliverability constraints, or any third-party platform you use.
    
8. Limitation of Liability
   8.1 Liability Cap. To the maximum extent permitted by law, Titan Locators’ aggregate liability arising out of or relating to these Terms or the Services will not exceed the fees paid by you to Titan Locators for the specific Data Assets or Services giving rise to the claim in the three (3) months preceding the event that caused the claim (or such other amount stated in an Enterprise Agreement, if applicable).
   8.2 Excluded Damages. To the maximum extent permitted by law, Titan Locators will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, goodwill, business opportunities, or data, even if advised of the possibility of such damages.
   8.3 Basis of Bargain. You acknowledge that fees reflect risk allocation under these Terms and that Titan Locators would not provide the Services without these limitations.
    
9. Indemnification
   9.1 Your Indemnity. You will defend, indemnify, and hold harmless Titan Locators, its officers, directors, employees, contractors, and affiliates from and against any claims, demands, suits, investigations, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:
   (a) your use of the Services or Data Assets,
   (b) your communications, outreach, marketing, underwriting, or decisioning,
   (c) alleged violations of law or third-party rights (including consumer protection, telemarketing/texting/email laws, privacy laws, and housing-related nondiscrimination obligations),
   (d) your breach of these Terms or the Enterprise Agreement, or
   (e) your negligence or misconduct.
   9.2 Cooperation. Titan Locators will provide reasonable cooperation (at your expense) in the defense of any covered claim and may participate with counsel of its choosing.
    
10. Termination and Remedies
    10.1 Termination. Titan Locators may terminate these Terms or any access immediately upon notice if you breach these Terms, violate the Permitted Purpose, create compliance or reputational risk, fail to pay amounts due, or if required by law or regulator request. You may terminate by ceasing use, but termination does not relieve payment obligations incurred before termination.
    10.2 Effect of Termination. Upon termination: (a) all licenses end, (b) you must cease use and access immediately, (c) you must return or delete Data Assets upon request, and (d) Sections intended to survive (including confidentiality, restrictions, disclaimers, limitation of liability, indemnity, and governing law) survive.
    10.3 Injunctive Relief. You acknowledge that unauthorized use or disclosure of Data Assets or Infrastructure may cause irreparable harm. Titan Locators may seek injunctive or equitable relief without posting bond, in addition to other remedies.
     
11. Dispute Resolution and Claims Process
    11.1 Notice and Informal Resolution. Before filing any claim, the parties will attempt in good faith to resolve disputes through written notice and a 30-day informal resolution period.
    11.2 Limitation Period. Any claim arising out of or relating to these Terms must be brought within one (1) year after the claim arose, unless applicable law requires a longer period.
    11.3 Attorneys’ Fees. In any action to enforce these Terms, the prevailing party may recover reasonable attorneys’ fees and costs to the extent permitted by law.
     
12. Governing Law and Jurisdiction
    12.1 Governing Law. These Terms and any dispute arising from them are governed by the laws of the State of Texas, without regard to conflict of laws principles.
    12.2 Venue. Any legal action must be brought exclusively in the state or federal courts located in Texas, and you consent to personal jurisdiction and venue in those courts.
     
13. Miscellaneous
    13.1 Severability. If any provision is held unenforceable, the remaining provisions remain in full force, and the provision will be modified to the minimum extent necessary to make it enforceable.
    13.2 No Waiver. Failure to enforce any provision is not a waiver of future enforcement.
    13.3 Force Majeure. Titan Locators is not liable for delays or failures due to events beyond reasonable control, including internet outages, carrier disruptions, natural disasters, or governmental actions.
    13.4 Entire Agreement. These Terms and any applicable Enterprise Agreement constitute the entire agreement regarding the Services and supersede prior discussions on that subject.
     

Contact Information
For notices, compliance inquiries, or questions regarding these Terms:
Titan Locators
Pearland, Texas, United States
Email: blarocca@titanlocators.com